🔥 SECTION 1 — General Skincare FAQs

1. Do I need sunscreen in winter in Pakistan?

Yes. UV rays remain strong even in winter across Pakistan, especially UVA rays that cause pigmentation, tanning, and aging. Shade by ELIXIR provides SPF 50 PA++++ protection suitable for winter & cloudy days.

2. Why does my skin become dry in winter?

Low humidity reduces moisture retention in the skin, damaging the barrier. Ingredients like Hyaluronic Acid, Glycerin, Panthenol, and Sodium PCA restore hydration.

3. Can I use sunscreen indoors?

YES — UVA rays penetrate windows. Indoor screens (laptops/phones) also generate HEV (blue light) which increases pigmentation.

4. What is the best skincare routine for winter?

AM: Cleanser → Niacinamide Serum → Moisturizer → Shade by ELIXIR
PM: Cleanser → Niacinamide Serum → Moisturizer

5. Is fragrance-free better for sensitive skin?

Yes. Fragrance is the #1 cause of irritation & barrier damage. All ELIXIR products are 100% fragrance-free.

🔬 SECTION 2 — Niacinamide FAQs (10% Serum)

1. Can Niacinamide be used with Vitamin C?

Yes. Modern dermatology confirms both work well together to brighten and repair skin.

2. Will ELIXIR’s Niacinamide cause purging?

No. Niacinamide is non-exfoliating. If purging occurs, it’s due to an unrelated product.

3. Does Niacinamide reduce acne marks?

Yes — it fades post-acne pigmentation, dark spots, and uneven tone.

4. Is 10% concentration safe?

Yes. ELIXIR uses a dermatologist-approved, balanced 10% that is effective without irritation.

5. Can Niacinamide tighten pores?

Yes — it reduces sebum production and increases elasticity around pores.

6. Is Niacinamide good for oily skin?

Perfect — it regulates oil and prevents shine throughout the day.

🌞 SECTION 3 — Sunscreen FAQs (Shade by ELIXIR)

1. Does Shade by ELIXIR leave white cast?

Zero white cast — tested on Pakistani skin tones (Type III to V).

2. Is it safe for acne-prone skin?

Yes — it is non-comedogenic and fragrance-free.

3. Can I wear Shade under makeup?

Absolutely. It has a primer-like finish and absorbs in 6 seconds.

4. Is Shade a hybrid sunscreen?

Yes — it combines mineral + chemical filters + skincare actives.

5. Can Shade be used in winter?

Yes — it acts as SPF + moisturizer due to Hyaluronic Acid, Glycerin, and Aloe Vera.

💧 SECTION 4 — Hydration & Barrier Repair FAQs

1. Why is my skin dull in winter?

Dehydration, barrier damage, and slow cell turnover.

2. Will Hyaluronic Acid help dry skin?

Yes — it pulls moisture from the air deep into the skin.

3. Can Niacinamide strengthen the barrier?

Yes — it increases ceramide production inside the skin.

4. Can I use Niacinamide every day?

Yes — morning and night.

🌿 SECTION 5 — Sensitive Skin FAQs

1. Are ELIXIR products fragrance-free?

Yes — 100% fragrance-free and safe for sensitive + acne-prone skin.

2. Will your sunscreen sting the eyes?

No — our formulation is specifically stabilized to avoid irritation.

3. Are your products safe for rosacea?

Yes — Niacinamide + Centella Asiatica (in moisturizer) soothe inflammation.

🎯 SECTION 6 — Acne-Prone Skin FAQs

1. Can Niacinamide control acne?

Yes — it reduces oil, inflammation, and prevents post-acne marks.

2. Is Shade by ELIXIR safe for fungal acne?

Yes — it is non-comedogenic and free of irritating esters.

3. Will Niacinamide replace a moisturizer?

No — it treats the skin but must be paired with a moisturizer.

⚗️ SECTION 7 — Ingredient FAQs

1. What does Hyaluronic Acid do?

Hydrates and plumps the skin.

2. What does Alpha Arbutin do?

Fades pigmentation safely without irritation.

3. What does Zinc Oxide do?

Provides broad-spectrum physical UV protection.

4. What does Centella Asiatica do?

Repairs and calms the skin barrier.

5. What does Kojic Acid do?

Reduces stubborn pigmentation and brightens tone.

6. Why does ELIXIR avoid fragrance?

It causes irritation, inflammation, and worsens sensitivity.

🔥 SECTION 8 — Product FAQs

1. What results can I expect from ELIXIR Niacinamide?

• glow

• smooth texture

• reduced pores

• fading of acne spots

• balanced oil

2. What results can I expect from Shade by ELIXIR?

• instant absorption

• no white cast

• all-day hydration

• UV protection

• brighter, calmer skin

3. Can I use both products together?

Yes — the Essentials Duo is an AM/PM routine.

4. When is the moisturizer launching?

December 2025 — a lightweight, deeply hydrating, barrier-repair formula.

🚀 SECTION 9 — Brand FAQs

1. Are ELIXIR products dermatologist-tested?

Yes — each product undergoes blind dermatological testing.

2. Where are ELIXIR’s ingredients sourced from?

Globally — South Korea, Japan, the US, and Europe.

3. Where are ELIXIR products made?

In Pakistan — formulated specifically for Pakistani climates and skin tones.

4. Are your products cruelty-free?

Yes.

⭐ SECTION 10 — Customer Questions & Order FAQs

1. Do you offer cash on delivery?

Yes.

2. How long does delivery take?

2–5 Business days nationwide.

3. What is your return policy?

Returns accepted only if:
✔ product arrives damaged
✔ product causes reaction (with proof)

4. Can I track my order?

Yes — tracking is sent via SMS/email.