Return & Refund Policy | ELIXIR Skincare Pakistan

At ELIXIR, your trust and satisfaction mean everything to us.
We are committed to delivering premium, dermatologist-approved skincare that meets the highest standards of safety and quality.

If for any reason your experience does not reflect that promise, our team is here to help.

🧴 Eligible Returns

We accept product returns or exchanges in the following cases:

  1. Damaged or Defective Product:

    • If your parcel arrives damaged, defective, or incomplete.

    • Please share clear photos/videos of the issue within 48 hours of delivery.

  2. Adverse Skin Reaction:

    • If a product causes irritation or an allergic reaction.

    • Kindly provide photos and brief details of the reaction within 7 days of receiving your order.

⚙️ Conditions for Return

  • Products must be returned in original packaging with all safety seals intact (unless opened due to the above issues).

  • Returns are not accepted for reasons of personal preference (e.g., scent, texture) once opened and used normally.

💰 Refund Process

Once your return is approved:

  • Refunds are processed within 7–10 working days via your original payment method.

  • If paid through COD (Cash on Delivery), we will issue the refund via bank transfer or store credit as preferred.

🕓 How to Request a Return

To initiate a return or refund, please contact us through one of the following channels:
📧 Email: skinelixir.pk@gmail.com
📱 WhatsApp: 0328 6919033
Or reach us via our social media pages on Instagram and Facebook.

Our support team will guide you through the process promptly.

ELIXIR — Timeless Beauty, Redefined.
Science-backed. Dermatologist-approved. Made for Pakistan.